A growing case backlog, under strict accountability.
Caseloads were rising faster than the team could process them — but every decision had to stay traceable to policy, and no data could leave the agency’s environment.
A governed agent inside the existing workflow.
Linnovate mapped the case-handling process end to end, then deployed an operational agent inside the agency’s own environment — no data egress, no new system for staff to learn.
The agent matches each case to the relevant policy, retrieves the context a decision needs, resolves routine cases automatically, and escalates exceptions to a caseworker. Every action is checked against policy and logged for audit.
Measurable outcomes in the first quarter.
−35%
Resolution time
Routine cases handled in a fraction of the time.
1,284
Actions traced
Every agent decision logged against policy.
100%
On-premise
No citizen data left the secure environment.
<3 mo
To production
From engagement to a working agent.